DESCRIPTION
WHO ARE WE?
BCF is a registered charity with a mission to address the causes and effects of homelessness and poverty. Through food provision, social welfare and education support, we empower individuals to reclaim their dignity and independence.
Our Social Health and Wellbeing (SHW) team are the first point of contact for people facing multiple complex challenges in their lives. They offer a range of support from crisis support, case management, essential needs assistance including bills assistance, medical, dental and complimentary medical services.
THE OPPORTUNITY:
As the Case Work / AOD Manager, officially titled "Client Services Coordinator" within BCF, you will oversee the day-to-day operations of our casework team and Alcohol and Other Drug (‘AOD’) program. You’ll be the key person connecting our services with the broader community, ensuring our clients receive exceptional care and support. This role involves mentoring our passionate team, building collaborative networks and driving the ongoing improvement of our services.
Working closely with the Head of Programs, you’ll ensure compliance with policies, procedures and accreditation requirements while fostering a culture of excellence and compassion within the team.
Please note that due to the Christmas and New Year period, we will begin contacting shortlisted candidates from mid-January 2025. We appreciate your patience during this time.
RESPONSIBILITIES
Reporting to the Head of Programs, You will be responsible for:
- Leading and supporting the Client Services team through day-to-day guidance, team building, task delegation and supervision.
- Coordinating AOD Program management, including reporting, acquittals, brokerage and KPI tracking.
- Collaborating with the Practice Coordinator and Community Engagement Coordinator to ensure seamless support for service users across all BCF programs.
- Maintaining partnerships with AOD, mental health, and community service providers to ensure continuity of care for clients.
- Overseeing and auditing case management records and reporting to ensure accuracy and compliance.
- Conducting regular check-ins, performance reviews, and supporting individual development within the team.
- Facilitating team meetings, peer support sessions, and operational updates.
- Supporting WHS requirements, participating in training, and undertaking additional tasks as needed.
To be considered for this position, you will have:
- Demonstrated experience in a leadership position with advanced skills in leadership, problem-solving and decision-making.
- Demonstrated high level of knowledge and understanding of the AOD treatment sector, the mental health sector and community support services.
- Working knowledge and experience maintaining client information and case notes on a relevant client information management system i.e. Penelope, Salesforce etc.
- Strong advocacy and referral capabilities.
- Experience working with adults with challenging behaviour and mental health conditions.
Why are we an employer of choice? We offer:
- Professional Development Opportunities
- EAP (Employee Assistance Program)
- NFP Salary Packaging Benefit ($15,900 Tax Free Benefit)
- 6 Mental Health Days (coming in 2025!)
- Health and Wellbeing Program (WHEREFIT)
- Close to Public Transport / or Free Off Street Parking
ROLE TYPE
On-site • Contract • Full-time • Mid-Level
COMPANY OVERVIEW
The Rev. Bill Crews Foundation provides direct assistance to address the cause and effect of homelessness, poverty and disadvantage. We succeed in achieving this through caring services including food provision, social welfare and education support.
READY TO MAKE A DIFFERENCE?
Please click the following link to apply for this role and send through your resume and cover letter: Client Services Coordinator (swagapp.com)
Please Note: This position is being managed directly by our People and Culture team. While we value the interest of recruitment agencies and external businesses, we are not seeking third-party support for this role at this time.
Bill Crews Charitable Trust and the Exodus Foundation are separate but cooperating entities. Together, they deliver services and programs under the Rev. Bill Crews Foundation brand name, working to support those in need.
All Bill Crews Foundation employees are required to have completed at least three (3) COVID-19 vaccinations, including booster doses approved by the Australian Therapeutic Goods Administration (TGA). Proof of COVID-19 vaccination status will be required prior to commencing employment.
Applicants must have the right to work in Australia. The successful candidate will also need to complete and provide a Working With Children Check, Police Check and First Aid Certificate as part of the employment process.
